Terms & Conditions

Reservations Rules & Regulations

  • Please note that booking procedure is referred to the Rules of the State of Kuwait.

Documents required for completing Reservation:

  • Copy of Marriage Certificate.
  • Copy of civil ID (Husband, Wife and Children).
  • 50 KD Deposit for Room (refundable upon check-out).
  • 100 KD Deposit for Chalet (refundable upon check-out).
  • Guest Must check the Room/Chalet while checking in time, in case of any damage or missing, should be reported on spot to the reception.

Check-in & Check-out Times:

  • Check In will start at 03.00 PM.
  • Check Out of Room\Chalet at 12.00 PM.

General Rules

  • 15 KD extra will be added for each extra person who stays overnight .
  • 1 Housemaid free for each chalet , for the extra housemaid there will be a charge of KD-15 for each night stay.
  • Do not use the Swimming Pool after 10.00 PM. Parents should take care of their kids all the Time. Life guards will be available until 10.00 PM in the main pool only. Any user of the other pools and beach after sunset will be at own risk.
  • Above 3 years old boys are not allowed in the ladies pool.
  • Floating devices and inadequate swimming clothes, dishdasha, Abaya… are not allowed in the swimming pool.
  • No Fireworks allowed in the Resort.
  • No Pets are allowed in the resort without permission.
  • The Resort has the rights to Claim for Damages caused by guests in Rooms\Chalets.
  • Gas cylinders are not allowed in the Resort except the one Offered by the Resort.
  • The Resort Administration has the Right to ask misbehavers and trouble makers to immediately leave The Resort without refund or compensation.

Cancellation Policy:

  • No Cancellation fees for cancellations up-to 7 days before check-in.
  • For Cancellations between 72 hours and 7 days prior to check-in, 25% of reservation value will be deducted.
  • For cancellations within 72 hours before check-in, one night rate will be deducted.
  • For date change: Changes should be done before 3 days from check-in timing as a minimal. Prices will be updated according to the new dates.
  • Special Offers and Packages (e.g. National Liberation, Eid Al-Fitir, Eid Al-Adha, New Year…) are non-changeable and non-refundable.
  • In case of refund as per above:
  • For Cash Payments and K-Net: refund will be by a cheque within 10 working days from cancellation date.
  • For Credit Cards Payments: Refund will be to the same used card within 7-10 days “according to bank procedure”.

Notes:

  • The Resort will not carry the responsibility for any natural death, accident, damage or loss. And the responsibility will be on the person during the stay.
  • The Resort Administration has the right to add more Rules or change some of it to follow the changes without pervious notice.

***The Resort Rules & Regulations are Final and not Negotiable. ***